Refund & Cancellation Policy

Please read and make sure you fully understand our refund policy prior to making a payment.

Exquisite Illusions, LLC operates as a business and we expect CLIENTS to understand and respect our policies. Our goal as a branding design company is to bring the highest value per dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the products services offered to CLIENT.

This is our refund and cancellation policy and by hiring Exquisite Illusions, LLC for services you are bound by this agreement and you agree to abide by our policies. Once we start creative service or time on your project, photography, custom made items, website design, digital content creation, etc., we don’t issue refunds no matter the reason. 

Web Design

Web design projects require extensive resources, consume time, and incur internal expenses. Therefore, once a payment or deposit is made, it is non-refundable. If a project gets cancelled, delayed or postponed by the CLIENT, then all monies paid will be retained by Exquisite Illusions, LLC and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.

DISCLAIMER OF GUARANTEES & PROMISED-EXPECTED RESULTS:

We do not guarantee SEO or marketing results.

Google expressly forbids us from guaranteed ranking on search engine ranking pages. For more information, check out Google’s article on SEO companies, and why you should beware of any SEO company that says it can guarantee you the #1 ranking in search results.

And business experts agree that you should never make a business marketing decision based on a guarantee of results. In a nutshell, only scam SEO firms offer guarantees. These are the companies that send you unsolicited emails with things in ALL CAPS and lots of exclamation points. This article from Forbes really lays it out, particularly in item #5. ““Making Guarantees Regarding Something You Can’t Control Incurs Inherent Ethical Issues.” Search engines like Google control the search results, not us. So offering you guaranteed results would be unethical, and we are always above board in our business dealings.

While we strive to educate our clients about SEO and set clear goals and objectives, we will not offer any guarantee, because SEO is an art, rather than a science. Customers can see an increase in search engine rankings in 2-3 months but it can take 6-12 months to see a steady increase in rankings and web traffic. You must also realize that there may be a number of issues with your existing website that will affect or delay SEO results. These include:

• You switch web hosting providers.

• You change your web address.

• You have duplicate websites.

• Your website has duplicate pages.

• You have duplicate content.

• You have content that has been copied verbatim (scraped) from another site.

• Your website redirects to another site.

• You hire or previously hired a company to provide low quality links.

• You used one or a combination of several black hat SEO techniques (whether you were aware of it or not)

• Or you are on an OLS server or are using free web space to host your site.

If any of these apply to your existing website, then it may take longer than expected to see benefits from SEO, as we have to clean up the mess left behind by a previous company. We will not be held responsible for past work completed on your site or your url.

While good SEO and other web marketing initiatives can certainly help you grow your business and attract new customers, we can’t guarantee you numbers, because there are several things we do not control. We can do a lot for you to increase your business visibility, web traffic and conversions, but there are things we can’t do, including:

• We can’t force Google, Bing, Yahoo or other search engine companies to list your website in any position.

• We can’t make people visit or stay on your website.

• We can’t coerce them into accepting your special offer, call now, schedule a free estimate, sign up for your email list, or buy your products or services, even if they are interested in what you have to offer.

• We can’t magically turn a website visitor into a paying customer, even if someone likes what they see.

Bottom line, we cannot control the search engines, and we cannot control consumer behavior.